The Operator’s Executive Dashboard: 12 Metrics That Matter

Operator Summary: Most executive dashboards are vanity metrics dressed up as insights. This framework focuses on 12 operational metrics that predict P&L impact—from fill rate to working capital velocity—with specific thresholds and escalation triggers that keep leadership ahead of problems.

The Problem: Dashboards That Don’t Drive Decisions

Most executive dashboards are built for board meetings, not boardrooms. They show what happened last month, not what’s about to break next week.

The real problem: Leadership gets surprised by operational failures that were visible weeks earlier—if they knew where to look.

The Solution: Predictive Metrics That Matter

This framework focuses on leading indicators that predict P&L impact, not lagging indicators that explain yesterday’s results.

The 12 Metrics Framework

Metric	Threshold	Escalation Trigger	P&L Impact
Fill Rate	>95%	<90% for 3 days	Revenue loss, customer churn
On-Time Ship	>98%	<95% for 2 days	Brand reputation, repeat orders
Order Accuracy	>99.5%	<99% for 1 day	Returns, customer service costs
Stockout Risk	<5%	>10% for any SKU	Lost revenue, competitor gains
Working Capital Velocity	<45 days	>60 days	Cash flow constraints
Contribution Margin by Channel	DTC >40%, Wholesale >25%	Below thresholds	Profitability erosion
Exception Queue Age	<24 hours	>48 hours	Operational bottlenecks
Aged Orders	<5%	>10%	Customer satisfaction, cash flow
Inbound PO Status	90% on-time	<80% on-time	Supply chain disruption
Capacity Utilization	70-85%	>90% or <50%	Scalability limits
Forecast Variance	<15%	>25%	Planning accuracy
Customer Acquisition Cost	<30% of LTV	>40% of LTV	Unit economics

Implementation Plan

Week 1: Data Foundation

1. Audit current data sources and integration points
2. Establish baseline metrics and historical trends
3. Define escalation workflows and notification triggers

Week 2: Dashboard Build

1. Create executive dashboard with real-time data feeds
2. Implement automated alerts for threshold breaches
3. Train leadership team on metric interpretation

Week 3: Process Integration

1. Integrate dashboard into weekly leadership reviews
2. Establish monthly metric deep-dive sessions
3. Create quarterly dashboard optimization reviews

The Escalation Framework

Green Zone (Normal Operations): All metrics within thresholds Yellow Zone (Attention Required): 1-2 metrics approaching thresholds Red Zone (Immediate Action): Any metric breaches threshold

Escalation Triggers:

• Immediate: Fill rate <90%, stockout risk >15%
• 24 Hours: On-time ship <95%, exception queue >48 hours
• Weekly Review: Working capital >60 days, forecast variance >25%

Impact & Difficulty

Conservative Impact: 15% reduction in operational surprises, 20% faster issue resolution Likely Impact: 30% improvement in operational visibility, 25% reduction in emergency fixes Upside Impact: 40% better cash flow management, 50% faster scaling decisions

Difficulty Rating: 3/5 (Requires data integration and process change)

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Related Resources

• The Operator’s Monthly Review: A Template for Control
• Contribution Margin by Channel
• CommerceOS Executive Dashboard