Discovery Questionnaire — Endless Commerce

1. Contact

Email*

First name

Last name

Company name

Role

2. Business Model

Which best describes your business?*

Primarily DTC/ecommercePrimarily wholesale/retailOmnichannel (both DTC and wholesale)

3. High Level Operations

Sales channels?

DTC/ecommerceAmazon/marketplacesSmall retailNational retail chainsInternationalDropship

Primary carriers?

UPSFedExUSPSLTL/FTLParcel + freight

Domestic only or international shipments?

Domestic onlyInternational onlyBoth

4. Catalog & Products

Unique SKUs?

Under 5050–200200–1,0001,000–5,0005,000+

Product types?

Do you sell pre-kitted bundles?

YesNo

Do you need on-demand bundling/kitting?

YesInterestedNo

Do you have special operational or compliance requirements?

Unit-level serialization (unique item tracking)Lot or batch trackingExpiration date tracking (FIFO/FEFO)Retail labeling & EDI compliance requirementsASN & routing guide complianceReturns inspection & disposition workflowsRegulated products (FDA, supplements, etc.)Multi-warehouse inventory allocation rulesNone of the above

5. Volume

Monthly shipment volume by channel?

Average units per shipment?

Total inventory volume?

Under 10 pallets10–99 pallets100–499 pallets500–2,499 pallets2,500+Don’t know yet

6. Supply Chain & Manufacturing

Where do you manufacture or source your products?

Domestic (USA)ChinaOther Asia (Vietnam, India, Taiwan, etc.)Mexico/Latin AmericaEuropeOther

If “Other”, please specify:

How many active suppliers/factories do you work with?

1–23–56–1010+

What are your typical production lead times? Shortest:

Longest lead time:

Do you deal with minimum order quantities (MOQs) that impact your ordering?

YesNoSometimes

If yes, what challenges does this create?

How do your products arrive inbound?

Full containers (FCL)Less than container load (LCL)Air freightDomestic LTL/FTLParcel/small shipments

Do you manage customs/import compliance yourself?

Yes, in-houseThrough a customs brokerFreight forwarder handles itNot applicable (domestic only)

What are your biggest supply chain challenges?

Long or unpredictable lead timesCommunication with suppliersQuality control issuesToo much cash tied up in inventoryFrequent stockoutsExcess inventory/overstockLack of visibility on in-transit goodsCustoms delays or complicationsManaging multiple suppliersForecasting/demand planningOther

If “Other” challenges, please specify:

How far in advance do you typically plan inventory purchases?

1–3 months3–6 months6–12 months12+ monthsWe don’t plan that far ahead

7. Current State & Needs

What are your top 2–3 pain points right now?

Which areas matter most to you?

Purchase order managementEDI compliance & automationInventory management across channelsWarehouse/3PL operationsOrder management & routingCatalog/item data managementSupply chain visibility & freightDemand planning & forecasting

What’s working well that you want to keep?

What would unlock growth for you?

8. Context & Fit

Current ops stack?

Annual revenue?

Under $1M$1–5M$5–20M$20–50M$50M+Prefer not to say

Timeline?

Exploring now1–3 months3–6 months6+ monthsJust researching

Are you looking for:

Software/platform onlyFulfillment/3PL servicesBoth software + fulfillmentConsulting/implementation helpNot sure yet

Anything else we should know?

Short answers are fine. We'll use this to make the first conversation more useful.

Endless Commerce Discovery Questionnaire