Orders & Fulfillment
What is reverse logistics?
Reverse logistics is everything that happens to goods travelling back from the customer: the return authorisation, transport, receiving, inspection, disposition, refund or exchange, and the restocking or disposal that follows. It is a full operational flow, with its own costs and its own failure modes.
The cost is dominated by handling rather than freight. Inspecting and dispositioning a single returned unit can cost more than shipping it did, which is why disposition rules are set in advance rather than per item.
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