Walmart code 25: No Merchandise Received for Invoice
Walmart code 25 means Walmart has no receipt at all against the invoice and has deducted the full invoice amount rather than a shortage on part of it.
The invoice cannot be matched to any receiving record. Usually a PO number mismatch, an invoice sent against the wrong facility, a receipt posted to a different PO, or a delivery routed to a door the system did not expect.
Among the most winnable claims on the list. A full-invoice deduction usually means a matching failure rather than a missing truck, and a signed proof of delivery generally settles it.
Evidence that settles a 25 dispute
Most decisive first. A dispute filed without the first item on this list rarely survives review.
- 1 Proof of delivery showing the shipment arrived and was signed for
- 2 Bill of lading with the receiving facility and PO number as shipped
- 3 ASN (EDI 856) transmission record with timestamp and 997 acknowledgment
- 4 Invoice (EDI 810) showing the PO reference as transmitted
How to stop code 25 recurring
Full-invoice deductions are reference-data failures. When the PO number, ship-to location, and invoice all derive from the same order record rather than being rekeyed between systems, there is nothing for the match to miss on.
Endless keeps the purchase order, the pack, the ASN, the bill of lading, and the invoice on one record, so the documents that settle a Walmart deduction are already connected when the claim posts. EndlessEDI builds carton-level 856s against scanned SSCC labels and validates the shipment before it goes out, which is what moves the number down: brands on Endless report a 90% drop in retailer EDI chargebacks.
- Where to dispute
- Most AP deductions surface and are disputed in the Accounts Payable Disputes Portal (APDP) inside Retail Link. OTIF fines are accounts receivable deductions and follow a separate path with a shorter window.
- Dispute window
- Reported windows vary by claim type: roughly 12 months from the invoice date for shortage deductions and up to two years for general invoice disputes, against a reported window closer to 30 days from invoicing for OTIF. Confirm the current deadline in APDP before you plan a recovery batch.
Related Walmart codes
Deduction programs and dispute windows change and vary by vendor agreement. Figures marked “reported” come from third-party supplier resources, not a retailer’s published fee schedule — confirm against your current routing guide and supplier agreement before you file. See every Walmart deduction code .
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