Dispute win rate (by dollars) calculator
Share of disputed dollars you win back.
Formula
Win rate % = (disputed dollars approved ÷ disputed dollars resolved) × 100
Runs in your browser. Nothing is sent anywhere.
Dispute win rate (by dollars)
57.6%
of disputed dollars recovered
Worked example
Recover $196,000 of $340,000 in resolved disputes and the dollar-weighted rate is 57.6%. Against a 70.00% count-based rate, that 12-point gap is the money sitting in the cases your team reaches last.
When you reach for this
The version that matters to finance. It tells you what your recovery effort is worth, and whether the cases you prioritize are the ones carrying the money.
How to read the number
When this trails your count-based rate, your team is working the queue in arrival order instead of by value. Sorting by dollars outstanding usually moves this figure faster than adding people.
Metrics that travel with it
Questions operators ask about this metric
Why does this usually trail the count-based rate?
Large claims are harder to win and often get worked last. When this number sits well below the count version, your queue is sorted by arrival date instead of by value.
How do partial recoveries work here?
Naturally. Recovering $600 of a $1,000 claim adds $600 to the numerator, which is why the dollar view describes what happened better than a win-loss tally does.
What moves this number fastest?
Sorting the open queue by dollars outstanding rather than by age. Most teams find that reprioritizing recovers more than adding people to the function.
Should the cost of running disputes count?
Not inside this metric, but do the arithmetic beside it. A recovery function spending more than it recovers on small claims should automate them rather than work them.
Stop calculating this by hand
Every number on this page comes out of data you already have — orders, shipments, inventory, deductions. Endless keeps those in one source of truth instead of four exports, so the metric updates on its own and agents watch it for you.