Why did the retailer deduct for an ASN when the goods arrived fine?
Because the penalty is for the receiving disruption, not the goods. An ASN that arrives late, is missing, or describes a carton structure the dock cannot match forces manual receiving, and the fee covers that. The shipment being complete and on time does not cancel the document failure.
This surprises suppliers who read compliance as being about service. The ASN rules exist so a retailer can receive by scanning one label per carton, and anything that breaks that assumption costs the retailer labor whether or not the product is correct.
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