Should I customize my commerce platform?

Customise the parts that encode how you compete and configure everything else. Heavy customisation on standard processes makes upgrades expensive, freezes you on old versions, and turns routine vendor changes into regression testing. The question to ask is whether the customisation reflects a real difference in your business or a habit.

Customisation cost is paid continuously, long after build. Each one is a thing to retest on every release, and a stack that cannot take an upgrade eventually cannot take a needed fix either.

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