What is a perfect order?
A perfect order is one delivered complete, on time, undamaged, and with correct documentation. The metric is the percentage of orders meeting all four conditions, and because it is multiplicative it falls fast: four components at 95% each produce a perfect order rate around 81%.
That multiplication is the point of the measure. Individually respectable component scores can combine into a customer experience that fails one order in five, which no single metric would have shown.
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Where four good rates multiply into one bad one.
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