What is total order cycle time?
Total order cycle time is the elapsed time from a customer placing an order to receiving it, covering order processing, picking and packing, carrier handoff, and transit. Measuring it end to end is what exposes the queue time between stages, which is usually where the delay lives.
Most improvement comes from the gaps between stages, not the work inside them. Orders sitting unreleased overnight because of a cut-off often account for more elapsed time than the picking itself.
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Average hours from order placed to order delivered.
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