Order-to-Cash (O2C)
The full cycle from receiving an order to collecting payment for it.
Also known as: O2C, OTC
What is Order-to-Cash (O2C)?
Order-to-cash (O2C) is the end-to-end business cycle that runs from receiving a customer order through fulfillment, invoicing, and finally collecting payment. In wholesale it spans the full EDI chain — 850 to 856 to 810 to 820 — and every gap or error in that chain slows or reduces cash. Compressing and de-risking O2C is one of the most direct levers on working capital.
How Endless handles it
Endless runs the whole order-to-cash cycle on one platform, so an order, its shipment, its invoice, and its payment reconciliation all reference the same record instead of four disconnected systems.
Related terms
Browse the full commerce operations glossary.
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